Privacy policy

Privacy Policy

Last update: January 2026

The protection of your personal data is a priority for QLOA. This policy describes how we collect, use, and protect your information.

DATA CONTROLLER

The person responsible for processing personal data is:

ANTISLASH STUDIO

SAS with capital of €500

Headquarters: 22 Route de Durtol, 63530 Chanat-la-Mouteyre

SIRET: 937 730 117 00010

Data protection contact: dpo@qloa.fr

DATA COLLECTED

On the qloa.fr website

• Contact details: last name, first name, email address, phone number, company (via the contact form)

• Browsing data: IP address, browser type, pages visited, duration of visit

• Cookies: see our Cookie Policy

Via the QLOA platform

• Identification data: last name, first name, work email address, company

• Account data: login credentials (encrypted passwords)

• Usage data: connection logs, actions performed on the platform

• Conversational data: content of exchanges with AI assistants (customer property)

PURPOSES OF PROCESSING

Your data is collected for:

• Provide and manage the QLOA service

• Respond to your contact and demonstration requests

• Provide technical support and customer service

• Improve our services and your user experience

• Send marketing information (only with your consent)

• Compile anonymized statistics

• Comply with our legal obligations

LEGAL BASIS

Our treatments are based on:

• Performance of the contract: for the provision of the QLOA service

• Your consent: for marketing communications and certain cookies

• Our legitimate interest: to improve our services and security

• Our legal obligations: for the retention of billing data

DATA RECIPIENTS

Your data may be shared with:

• Our authorized personnel

• Our technical subcontractors (hosting, payment, analytics)

• Competent authorities upon legal request

Your data is never sold to third parties.

TRANSFERS OUTSIDE THE EU

We guarantee the sovereignty of your data.

The QLOA infrastructure is hosted exclusively on servers located in France. No personal data is transferred to countries outside the European Union.

As the showcase website is hosted on Framer (Netherlands), browsing data remains within the European Economic Area.

SHELF LIFE

• Contact details (prospects): 3 years from the last contact

• Customer data: contract term + 5 years

• Conversational data: according to the duration defined by the customer

• Billing data: 10 years (accounting requirement)

• Cookies: 13 months maximum

YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data

• Right to rectification: correct inaccurate data

• Right to erasure: request the deletion of your data

• Right to restriction: restrict the processing of your data

• Right to portability: receive your data in a structured format

• Right to object: object to the processing of your data

• Right to withdraw consent: withdraw your consent at any time

To exercise these rights: dpo@qloa.fr

You can also file a complaint with the CNIL: www.cnil.fr

SAFETY

We implement rigorous technical and organizational measures:

• End-to-end encryption (AES-256, TLS 1.3)

• Strong authentication

• Continuous monitoring of systems

• Regular security audits

• Strict data isolation between clients

GENERAL TERMS AND CONDITIONS OF USE

Last update: January 2026

ARTICLE 1 — PURPOSE

These Terms and Conditions of Use (TCU) define the terms and conditions for accessing and using the qloa.fr website and the QLOA platform, a conversational artificial intelligence service published by Antislash Studio.

Use of the site and services implies full and complete acceptance of these Terms of Use.

ARTICLE 2 — DESCRIPTION OF THE SERVICE

QLOA is a conversational artificial intelligence platform that enables companies to deploy intelligent virtual assistants on their websites.

The service includes:

• Customizable AI assistants
• A conversation analytics platform
• Lead qualification tools
• An analytics back office
• Integrations with third-party tools (CRM, etc.)

ARTICLE 3 — ACCESS TO THE SERVICE

Access to the qloa.fr showcase website is free of charge.

Use of the QLOA platform requires a subscription. The terms and conditions are set out in the General Terms and Conditions of Sale available at the time of subscription.

Antislash Studio reserves the right to suspend or interrupt access to the site for maintenance or any other reason, without prior notice or compensation.

ARTICLE 4 — USER ACCOUNT

Access to the QLOA platform requires the creation of an account. The user agrees to:

• Provide accurate and up-to-date information
• Keep your login details confidential
• Immediately report any unauthorized use of your account

The user is responsible for all activity carried out from their account.

ARTICLE 5 — USE OF THE SERVICE

The user agrees to use QLOA in accordance with its intended purpose and applicable laws. The following are prohibited:

• Use for illegal or fraudulent purposes
• Attempting to circumvent security measures
• Introducing viruses or malicious code
• Intentionally overloading servers
• Reselling or sublicensing the service without authorization

ARTICLE 6 — ARTIFICIAL INTELLIGENCE

QLOA uses artificial intelligence technologies to generate conversational responses.

Limitations: Although we strive to ensure the accuracy of responses, AI may occasionally produce inaccuracies. The responses generated do not constitute professional advice and should not be used as a substitute for it.

Data: QLOA's AI is trained exclusively on data provided by each customer. No conversational data is used to train external AI models.

ARTICLE 7 — INTELLECTUAL PROPERTY

All elements of the website and platform (text, images, software, algorithms, databases) are the exclusive property of Antislash Studio.

The customer retains ownership of their data and the content they provide to feed their AI assistant.

Any unauthorized reproduction or use constitutes infringement.

ARTICLE 8 — LIABILITY

Antislash Studio undertakes to implement all necessary means to ensure the availability and quality of the service.

Limitations: Antislash Studio cannot be held liable for:

• Temporary interruptions for maintenance
• Damage resulting from improper use
• AI-generated content and its interpretation
• Indirect or immaterial damage

ARTICLE 9 — PERSONAL DATA

The processing of personal data is described in our Privacy Policy.

ARTICLE 10 — MODIFICATION OF THE TERMS OF USE

Antislash Studio reserves the right to modify these Terms of Use at any time. Users will be notified of any substantial changes. Continued use of the service constitutes acceptance of the new terms.

ARTICLE 11 — TERMINATION

In the event of a breach of these Terms of Use, Antislash Studio reserves the right to suspend or terminate access to the service without notice or compensation.

ARTICLE 12 — APPLICABLE LAW

These Terms of Use are subject to French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing this, the French courts shall have sole jurisdiction.

COOKIE POLICY

Last update: January 2026

WHAT IS A COOKIE?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. It allows information about your browsing to be stored.

COOKIES USED ON QLOA.FR

Strictly necessary cookies

These cookies are essential for the website to function. They cannot be disabled.

• Consent: to remember your cookie choices (12 months)
• Session: to maintain your browsing session (session)

Analytical cookies

These cookies enable us to measure the site's audience and improve our services. The data is anonymized.

• [Analytics]: visitor statistics (13 months)

Functionality cookies

These cookies improve the functionality of the site, particularly the QLOA chat widget.

• QLOA Chat: customize the chat experience (session)

MANAGE YOUR PREFERENCES

During your first visit, a banner allows you to accept or decline non-essential cookies.

Change your preferences: Click on "Manage cookies" at the bottom of the page at any time.

Via your browser: You can also configure your browser:

• Chrome: Settings › Privacy and security › Cookies
• Firefox: Options › Privacy and security
• Safari: Preferences › Privacy
• Edge: Settings › Cookies and site permissions

SHELF LIFE

In accordance with CNIL recommendations, cookies have a maximum lifespan of 13 months. Your consent is requested periodically.

Contact: For any questions regarding our use of cookies: contact@qloa.fr

AI TRANSPARENCY

Our commitment to transparency on AI

HOW DOES QLOA WORK?

QLOA uses artificial intelligence to power conversational assistants. Our technology is based on:

Proprietary RAG architecture

Our Retrieval-Augmented Generation system is trained exclusively on the data you provide us (FAQs, documentation, product catalog). It never draws on unauthorized external sources.

Specialized agents

Several AI agents work together to process each request: lead qualification, technical support, product recommendations. Each agent is an expert in their field.

ARE YOUR DATA USED TO TRAIN AI?

No.

Your conversation data belongs to you. It is never:

• Used to train external AI models
• Shared with other customers
• Used for third-party commercial purposes

WHERE IS YOUR DATA STORED?

In France only.

Our infrastructure is hosted on certified servers located in France. No data is transferred outside the European Union.

WHAT ARE THE LIMITATIONS OF AI?

Although effective, QLOA's AI may occasionally:

• Produce inaccurate responses
• Fail to understand certain complex or ambiguous requests
• Require human intervention for specific cases

That's why we've integrated an intelligent escalation system: when a conversation exceeds the capabilities of AI, an enriched ticket is automatically created for your teams.

YOUR RIGHTS

You retain complete control over your data:

• Export on demand
• Deletion at any time
• Full access to conversation history
• Real-time knowledge base editing