Beauty & cosmetics
QLOA understands each consumer’s needs and provides personalized beauty advice, respecting your brand’s expertise.
CustomerMy skin feels tight after cleansing, but I don’t like rich creams.
QLOAHere are three lightweight-texture treatments, suited to your skin.
In beauty, every purchase rests on a personal need, a formula to understand and trust to build.
Rich catalogs, highly individual needs: without guidance, the right treatment is hard to identify.
Ingredients, actives, benefits, compatibilities: so much information to make clear so people can decide with confidence.
At the decisive moment, the lack of personalized advice is often enough to put a purchase on hold.
Allergies, skin reactions, inaccurate information: beauty advice engages the brand’s responsibility.
QLOA interprets the intent the visitor expresses and suggests the treatments suited to their need.
QLOA explains the differences between two formulas and helps everyone choose with confidence.
Usage tips, routine, order tracking: support continues well after the purchase.
My skin feels tight after cleansing, but I don’t like rich textures.
Here are three lightweight-texture treatments, suited to your need.
I can’t decide between these two creams. Which one has the lightest texture?
The gel-cream has the lightest texture: invisible finish, non-greasy.
I received my serum and cream. In what order should I apply them?
Apply the serum first, then the cream.
QLOA interprets the intent the visitor expresses and suggests the treatments suited to their need.
My skin feels tight after cleansing, but I don’t like rich textures.
Here are three lightweight-texture treatments, suited to your need.
QLOA explains the differences between two formulas and helps everyone choose with confidence.
I can’t decide between these two creams. Which one has the lightest texture?
The gel-cream has the lightest texture: invisible finish, non-greasy.
Usage tips, routine, order tracking: support continues well after the purchase.
I received my serum and cream. In what order should I apply them?
Apply the serum first, then the cream.
Advice at the right moment turns more hesitation into purchase decisions.
Treatment pairings consistent with the stated need enrich every basket.
Usage, delivery, orders: frequently asked questions get an immediate answer.
Support available at any hour, precise and true to your brand.
Every conversation becomes useful data: needs, hesitations, questions about your formulas and ideas for improvement.
Sensitive skin, light textures, simple routines: identify the concerns that come up most often.
Understand what holds back the decision, on which products and at what point in the journey.
Retinol, niacinamide, fragrances: see what your customers want to know, and what’s missing from your product pages.
Beyond conversation, QLOA provides modules and tools already available in the platform.
On every product page, the frequently asked questions about that treatment and their verified answers.
Two treatments side by side: skin type, action, size.
A skin diagnosis or an in-salon treatment, booked without leaving the conversation.
Pregnancy, allergies, medical questions: dedicated rules route to an advisor.
QLOA only answers from what your brand has validated, and follows the rules you set on sensitive topics.
I’ve had redness since I started using this serum. Is that normal?
I can’t assess a skin reaction. As a precaution, stop using it and ask a pharmacist or dermatologist for advice. I’m alerting our customer service team, who will get back to you.
Your content, your journeys, your tools: together we define what needs to be connected and checked before going live.
Goals, priority journeys and touchpoints to equip.
Goals, priority journeys and touchpoints to equip.
Catalog, product pages, content and security rules.
Interface in your brand colors, tone, rule validation.
Rollout, conversation monitoring, first insights.
