“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”

“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”

“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”

“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”

“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”

“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”

“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”

“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”

“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”“Can I change the address?”“Is there a travel size?”“My package says delivered.”“What size for 4 people?”“Does the warranty cover the enamel?”“I’d like to speak to someone.”“In what order should I apply them?”“A gift around €70?”“Can you deliver before Saturday?”“Which one is lighter?”“Where is my order?”“The promo code isn’t working.”“Is it suitable for sensitive skin?”“I’d like to return an item.”“Do you deliver to Belgium?”“Is the displayed lead time up to date?”

Analytics

Behind the numbers, your customers’ intentions.

Conversation volumes, recurring requests, resolution, friction points: QLOA gives you a read on interactions to better understand what is really happening across your customer journeys.

Explore the metrics Book a demo

0conversations analyzed this month

The week at a glance

01 · Activity

This week, your customers opened 0 conversations, 0 more than last week.

02 · Handling

0 found an answer without a handoff. 0 were passed to your team, mostly for refunds.

03 · Intents

Questions about delivery times come up 0 as often since Monday, and almost all from a mobile device.

The week at a glance

01 · Activity

This week, your customers opened 2,140 conversations, 12% more than last week.

02 · Handling

73% found an answer without a handoff. 20% were passed to your team, mostly for refunds.

No handoffTeamUnanswered

03 · Intents

Questions about delivery times come up 2× as often since Monday, and almost all from a mobile device.

Mon

A dashboard.

Volumes, handling, intents: the big picture of your conversations.

An intent.

“Product advice”: 818 conversations, up over six weeks.

The conversations behind the line.

Every figure opens onto what your customers actually wrote.

Unanswered questions.

What your content doesn’t cover yet, ready to add to the knowledge base.

The weekly summary.

Every Monday, the essentials in three sentences, with the changes that matter.

“Which of these two creams is lighter?”Website · Tuesday 2:02 pm · anonymized
“Is this serum suitable for sensitive skin?”WhatsApp · Tuesday 6:40 pm · anonymized
“What do you recommend for skin that feels tight?”Website · Wednesday 9:15 am · anonymized
“In what order should I apply the serum and the cream?”Website · Wednesday 9:03 pm · anonymized

To add to the knowledge base4 questions

Delivery to Switzerland, pregnancy, gift box engraving, size exchange.

QLOA summary · week 423 changes

Generated every Monday, sent to the team.

A dashboard.

Volumes, handling, intents: the big picture of your conversations.

Conversations analyzed9,480▲ 21% vs previous period

Customer intents

Order tracking1,058
Product advice818
Availability / stock577
Returns and refunds481
Promo code289

An intent.

“Product advice”: 818 conversations, up over six weeks.

Customer intents

Product advice

Conversations818

Purchase after chat38%

Handed off14%

The conversations behind the line.

Every figure opens onto what your customers actually wrote.

Product advice · 818

“Which of these two creams is lighter?”Website · Tuesday 2:02 pm · anonymized
“Is this serum suitable for sensitive skin?”WhatsApp · Tuesday 6:40 pm · anonymized
“What do you recommend for skin that feels tight?”Website · Wednesday 9:15 am · anonymized
“In what order should I apply the serum and the cream?”Website · Wednesday 9:03 pm · anonymized

Unanswered questions.

What your content doesn’t cover yet, ready to add to the knowledge base.

Unanswered questions

Do you ship to Switzerland?34×Add
Is the serum safe during pregnancy?21×Add
Can you engrave the gift box?12×Add
Lead time for a size exchange?9×Add

To add to the knowledge base4 questions

The weekly summary.

Every Monday, the essentials in three sentences, with the changes that matter.

QLOA summary · week 423 changes

+38%more questions about kids’ sunscreen: consider featuring it on the homepage.
24%of visitors who ask for product advice order within the hour.
×3more mobile promo code failures since Monday: a friction point to fix.

Generated every Monday, sent to the team.

Data reliability

Metrics you can explain.

73%Resolved without handoff

Period

Rolling 30 days, up to yesterday.

Scope

Connected channels, excluding internal tests.

Calculation

Closed without transfer ÷ all closed conversations.

Limitation

An abandoned conversation is not counted as resolved.

SEO and AI visibility

The right information, for AIs too.

Connected to your site, QLOA organizes your content for the AIs that visit it. They read your information more easily and leave with the right answers.

your-brand.com

01Your site

Product
Price
Availability
Delivery
Frequently asked questions

02QLOA organizes the information

ChatGPT
Perplexity
Gemini

Source · your-brand.com

03AIs read it more easily

Visitors · Heatmap

Track journeys beyond conversations.

Follow your site’s activity, the most viewed pages and navigation paths. Live views, hot pages and heatmaps help you identify areas of interest and friction points.

MapHot pagesLiveHeatmap

To understand better

Look at your conversations from another angle.

Book a demo Explore the Inbox