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Integrations

Your tools hold the information. QLOA uses it to answer and act.

Product catalog, CRM, customer support, documents, messaging… QLOA connects to your environment to use the relevant data and carry out authorized actions.You keep your tools. QLOA gives them a new interaction interface, serving your customers and your teams alike.

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Your tools stay in place. QLOA connects them.

Explore connections based on your business needs.

Catalog, CRM, documents, messaging: explore connections by use case and spot the services your customer journey needs.

01 · Commerce & e-commerce

Connect your products, stock and orders.

Connect compatible platforms so QLOA can use catalog information, look up orders and offer the actions available depending on their status.

Examples of listed services: Shopify, PrestaShop, WooCommerce.

  • Shopify
  • PrestaShop
  • WooCommerce
02 · CRM & customer support

Find the information you need to follow up with your customers.

Connections to customer relationship and support tools make it possible to use accessible data to qualify a request, find a case or help handle it.

Types of tools: CRM, helpdesk, ticketing and contact management.

  • CRM
  • Helpdesk
  • Ticketing
  • Contacts
03 · Documents & knowledge

Give access to your organization’s document sources.

Connect compatible document spaces to find the information your agents need for searches and answers.

Examples of listed services: Microsoft 365, Google Drive, Dropbox.

  • Microsoft 365
  • Google Drive
  • Dropbox
04 · Communication & messaging

Plug in the channels your customers use to reach you.

Connections to communication services let you manage supported accounts and channels from the QLOA environment.

Examples of listed services: WhatsApp Business, Instagram, Facebook, email services.

  • WhatsApp Business
  • Instagram
  • Facebook
  • Email
Discover available connections
QLOA in action

A customer request can involve several systems.

An interaction isn’t always just about looking up information. To answer correctly, QLOA may need to consult a tool, check a condition and propose an action.

Take an order change request.

  1. 01Understand the request

    QLOA identifies the need and asks for the information required to check the order.

  2. 02Check the relevant system

    Thanks to the e-commerce connection, QLOA can find the available information and check whether the requested change is allowed.

  3. 03Propose an action

    If the order status and company rules allow it, QLOA presents the change and its possible impact.

  4. 04Confirm and process

    The shopper confirms their choice before the authorized action is carried out in the connected system.

When the change isn’t possible, QLOA can route the request to another team.

I’d like to change the delivery address for my order.

Of course. Could you tell me your order number?

It’s LUM-4002.

PrestaShop · order LUM-4002
StatusPreparingShippingNot shipped yetRuleAddress can be changed before shipping
Change allowed
Suggested action

New address: 14 rue des Tanneurs, 69002 Lyon

Impact: delivery expected one day later.

ConfirmKeep current address

Address updated in PrestaShop · confirmation sent

  1. 01Understand the request

    QLOA identifies the need and asks for the information required to check the order.

    I’d like to change the delivery address for my order.

    Of course. Could you tell me your order number?

  2. 02Check the relevant system

    Thanks to the e-commerce connection, QLOA can find the available information and check whether the requested change is allowed.

    It’s LUM-4002.

    PrestaShop · order LUM-4002
    StatusPreparingShippingNot shipped yetRuleAddress can be changed before shipping
    Change allowed
  3. 03Propose an action

    If the order status and company rules allow it, QLOA presents the change and its possible impact.

    Suggested action

    New address: 14 rue des Tanneurs, 69002 Lyon

    Impact: delivery expected one day later.

    ConfirmKeep current address
  4. 04Confirm and process

    The shopper confirms their choice before the authorized action is carried out in the connected system.

    Address updated in PrestaShop · confirmation sent

When the change isn’t possible, QLOA can route the request to another team.

One conversation. All your tools.

Several ways to connect QLOA

Connectors, APIs, webhooks: adapt the integration to your environment.

Every company has its own software, infrastructure and technical constraints.

Your tools, their expertise. QLOA makes the link. Connectors, APIs and webhooks bring your data into conversations, without starting from scratch.

  1. 01Connectors

    Browse the services listed in the QLOA catalog, see how they’re used and configure the available connections.

  2. 02API

    Use the API interfaces and keys provided for compatible use cases, with suitable access settings.

  3. 03Webhooks

    Send configured events to external applications to feed the processes that depend on them.

  4. 04Import & migration

    Find the available paths to import certain data and, where supported, prepare a migration from your existing tools.

Enabled
GET /v1/catalogueAuthorization: Bearer qk_live_••••3f9aKey · catalog read
POST order.updated → https://erp.example.com/hooksLast delivery · 200 OK
contacts.csv · 2,480 rows
01Connectors

Browse the services listed in the QLOA catalog, see how they’re used and configure the available connections.

Enabled
02API

Use the API interfaces and keys provided for compatible use cases, with suitable access settings.

GET /v1/catalogueAuthorization: Bearer qk_live_••••3f9aKey · catalog read
03Webhooks

Send configured events to external applications to feed the processes that depend on them.

POST order.updated → https://erp.example.com/hooksLast delivery · 200 OK
04Import & migration

Find the available paths to import certain data and, where supported, prepare a migration from your existing tools.

contacts.csv · 2,480 rows
Controlled connections

You choose the access, the data and the authorized actions.

Connecting a service means defining precisely how QLOA can use it.

The interface lets you find your organization’s connections, review their configuration and manage the available access.

  1. 01 · ConnectionsManage connections

    See registered accounts, their associated service and their configuration status.

  2. 02 · Roles and permissionsControl permissions

    Define the rights users and the relevant features need.

  3. 03 · Document sourcesCheck the data

    Track sync operations and identify the sources that need attention.

  4. 04 · GuardrailsSet rules for actions

    Keep confirmation steps for sensitive operations and apply the business rules you’ve set.

  1. 01 · ConnectionsManage connections

    See registered accounts, their associated service and their configuration status.

    Connections
    • PR
      QLOA ShopPrestaShop · CommerceUses: Catalog, orders, tracking
      Enabled
    • WA
      WhatsApp QLOA ShopWhatsApp Business · ConversationsUses: Conversations, CRM
      Enabled
    • MS
      SharePoint · Quality & regulatoryMicrosoft 365 · DocumentsUses: Document sources
      Enabled
    • ZE
      ZendeskExternal customer supportUses: Tickets
      Saved
  2. 02 · Roles and permissionsControl permissions

    Define the rights users and the relevant features need.

    Permission levels
    Read

    View the module’s items.

    Write

    Read + create and edit.

    Delete

    Write + delete and archive.

    Manage

    Configure the module, its rules and its automations.

  3. 03 · Document sourcesCheck the data

    Track sync operations and identify the sources that need attention.

    Sources
    • QLOA Shop product catalogPrestaShop · Synced 12 min ago · 2,480 product pagesConfigure source↻ Sync
    • SharePoint · Quality & regulatorySharePoint · Connected · 46 documentsConfigure source↻ Sync
    • Dropbox · Product photosDropbox · Connected · Vision RAGConfigure source↻ Sync
  4. 04 · GuardrailsSet rules for actions

    Keep confirmation steps for sensitive operations and apply the business rules you’ve set.

    Rules
    • Pregnancy and breastfeedingAll agents · Escalate to an advisor
      Active
    • Medical questionsAll agents · Block and redirect
      Active
    • Cancellation after shippingQLOA Shop advisor · Human approval
      Active
    • Refund > €100QLOA Shop advisor · Human approval
      Active
    • Declared allergiesAll agents · Inject an instruction
      Inactive
Connectivity that serves your use cases

The same tools can serve your customers, your teams and your processes.

A connection becomes truly useful when it plays a part in how work gets done.

  1. For your customers

    The conversational agent can look up accessible information and offer fitting interactions: recommendations, order tracking, appointments or assistance.

  2. For your teams

    The QLOA Workspace lets you work with your organization’s data and connected tools, depending on the access and capabilities available.

  3. For your processes

    Workflows can use configured triggers and actions, with run tracking.

Discover workflows
Let’s connect your environment to QLOA

See how QLOA can fit into your existing tools.

Let’s identify the sources, software and actions your customer journeys and team organization require.

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