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A country loaf on a wooden table

Food & beverage

Behind every craving, habits and preferences.

A meal to prepare, a recipe to check, a box to imagine: your customers don’t just buy a product. QLOA understands the context of their searches and guides them toward simpler choices.

CustomerWe’re having six friends over on Saturday. I’m looking for an easy vegetarian dinner, with some gluten-free options.

QLOAHere is a vegetarian menu for six, with two gluten-free dishes and a shopping list.

Choices more personal than they seem

The right product also depends on what you want to do with it.

Tastes, ingredients, habits, occasions, and dietary restrictions shape the search well beyond product names.

01
Challenge 01

Expressing preferences.

Needs are often expressed by craving, occasion, diet, or preparation time.

02
Challenge 02

Understanding composition.

Ingredients, allergens, origin, and storage advice call for exact answers.

03
Challenge 03

Making repeat purchases easier.

Sizes, quantities, delivery, and subscriptions can complicate the decision.

Advice that starts from everyday life
01 / 03 · Before purchase

Starting from an occasion.

Users describe what they want to prepare, for how many people, and with which preferences.

02 / 03 · Before choosing

Providing reliable product information.

QLOA presents the ingredients and information documented by the brand, without extrapolating.

03 / 03 · After purchase

Simplifying regular purchases.

QLOA explains box and subscription terms, then helps prepare the request.

Customer

I’m preparing a brunch for eight people. I need vegetarian and gluten-free options.

QLOA

For eight, here is a vegetarian brunch selection, including four gluten-free products.

  • Gluten-free bread
  • Aged cheeses
  • Seasonal vegetables
Customer

Does this product contain milk or traces of tree nuts?

QLOA

This product contains milk. It may contain traces of hazelnuts, according to the label.

  1. 01Contains milk
  2. 02Possible traces: hazelnuts
  3. 03See the label
Customer

I’d like to receive a fruit box once a month. Can its contents be changed?

QLOA

Yes, you can change your monthly box up to 5 days before it ships.

  1. 01Monthly box
  2. 02Editable up to 5 days before
  3. 03Change the contents
Advice that starts from everyday life
01 / 03 · Before purchase

Starting from an occasion.

Users describe what they want to prepare, for how many people, and with which preferences.

Customer

I’m preparing a brunch for eight people. I need vegetarian and gluten-free options.

QLOA

For eight, here is a vegetarian brunch selection, including four gluten-free products.

  • Gluten-free bread
  • Aged cheeses
  • Seasonal vegetables
02 / 03 · Before choosing

Providing reliable product information.

QLOA presents the ingredients and information documented by the brand, without extrapolating.

Customer

Does this product contain milk or traces of tree nuts?

QLOA

This product contains milk. It may contain traces of hazelnuts, according to the label.

  1. 01Contains milk
  2. 02Possible traces: hazelnuts
  3. 03See the label
03 / 03 · After purchase

Simplifying regular purchases.

QLOA explains box and subscription terms, then helps prepare the request.

Customer

I’d like to receive a fruit box once a month. Can its contents be changed?

QLOA

Yes, you can change your monthly box up to 5 days before it ships.

  1. 01Monthly box
  2. 02Editable up to 5 days before
  3. 03Change the contents
Advice that serves the cart

Simpler choices, better-guided purchases.

01 / 03 · Conversion rate3.5%
Without QLOA 2.3%With QLOA 3.5%

Make discovery easy.

Help visitors search by occasion, preference, or recipe rather than by product reference.

02 / 03 · Average order value€52
Without QLOA €34With QLOA €52

Offer useful assortments.

Put together selections consistent with the needs expressed and the products available.

03 / 03 · Active subscriptions18%
Without QLOA 0%With QLOA 18%

Clarify reordering.

Make delivery terms, sizes, and subscriptions easier to read.

Emerging habits

Conversations shed light on new food expectations.

Recurring requests show what customers are looking for, the information they are missing, and the most frequent buying occasions.

01 / 03

Measure what your conversations produce

Volumes, intents, outcomes: a clear summary of activity, every week.

02 / 03

Expressed preferences

Vegetarian, gluten-free, seasonal, or family-size categories, with respect for privacy.

03 / 03

Sensitive information

Spot repeated questions about ingredients, allergens, and storage to make product pages clearer.

In the platform

Tools for the store and for the table.

Beyond conversation, QLOA provides modules and tools already available in the platform.

  1. 01Restaurant reservations

    Services, covers and floor plan.

    Floor planZenchef
  2. 02Product cards

    A menu variant to present dishes and set menus within the conversation.

    Menu variant
  3. 03Event form

    Private hire or group meal: a complete request sent to the team.

    Inbox
  4. 04Our stores

    Points of sale, opening hours and directions.

    MapHours
Mastering AI

Powerful intelligence. Under your control.

QLOA must present the information declared by the brand and point to the official labeling when a choice involves a significant constraint.

01Sensitive topic recognizedAn allergy and a request for a guarantee: the “Allergens” rule applies, high severity.
02Product identifiedThe shortbread cookies viewed on the page: QLOA retrieves their label.
03Risky answer blockedThe answer “yes, no risk” is discarded. Instruction: never guarantee the absence of an allergen.
Your grocery advisorLive analysis

My son is allergic to peanuts. These cookies, can he eat them safely?

I can’t guarantee there is no risk for an allergy. The label says “may contain traces of peanuts”: this product is not recommended in this case. Our customer service team can point you to suitable products.

Source: manufacturer label · Shortbread cookiesSent to Nora · customer service
04Based on the labelThe statement comes from the manufacturer’s label, built into the product page.
05Your team takes overCustomer service receives the request and the product concerned.
Integration and deployment

Live in a few weeks.

Your content, your journeys, your tools: together we define what needs to be connected and checked before going live.

Week 1 / 4Scoping

Goals, priority journeys and touchpoints to equip.

  1. Week 1Scoping

    Goals, priority journeys and touchpoints to equip.

  2. Week 2Connecting the catalog, compositions and stock

    Connecting the catalog, compositions and stock, safety rules.

  3. Week 3Customization and testing

    Interface in your brand colors, tone, rule validation.

  4. Week 4Go-live and follow-up

    Rollout, conversation monitoring, first insights.

W1W2W3W4
  • Scoping
  • Connecting the catalog, compositions and stock
  • Customization and testing
  • Go-live and follow-up
TodayLive
Let’s grow great advice

What if your products answered your customers’ cravings more naturally?