Advice, orders, support: multiple areas of expertise in a single conversation.
QLOA identifies the nature of requests, mobilizes specialized agents and draws on your company’s knowledge and rules. For your customers, the conversation stays simple and seamless.
Your customers describe. QLOA understands.
Your customers describe their situation. QLOA identifies their need.
Consumers don’t talk about return procedures or after-sales service. QLOA identifies the topic, takes the context into account and asks the questions needed to understand what they really want to do.
I received my order, but the product is too big.
Would you rather exchange it for a size M, available in stock, or get a refund?
The right specialized agent for every request.
QLOA can hand each request to a specialized agent. And when a customer changes topic, the conversation can be rerouted without forcing them into a new journey.
Specialized agents by mission.
Product advice, delivery, returns: each agent masters its subject.
Routing based on the nature of the request.
“Will I have it before Saturday?”: the question goes to the delivery agent.
Coordination between agents.
Agents hand off to one another within the same conversation.
Continuity of conversational context.
Customers change topic without ever having to repeat themselves.
The agent answers from your products, your documents and your procedures.
Catalog, product information, commercial terms, internal documentation: QLOA draws on the sources made available to it to build answers suited to your business.
Your rules frame every answer.
A general-purpose language model can answer anything.
A QLOA agent answers according to your rules.
In healthcarefinanceinsurancefoodthe public sectoreducation,
an answer must be right before it is fast.
QLOA lets you define precise rules for each agent: limit certain answers, block sensitive topics or hand a request off when human intervention is needed. These rules can be tested before they are activated.
- Your rules
- The difference
- What’s at stake
A request may call for an answer, an action or an advisor.
The goal is not to answer every question automatically, but to give each situation the right next step.
Do you deliver to Belgium?
QLOAYes, in 3 to 5 business days. Delivery is free on orders of €60 or more.
I’d like to change my delivery address.
QLOAOf course. Which order: yesterday’s or Tuesday’s?Yesterday’sTuesday’s
Yesterday’s, number 51870.
QLOAI’ll first check whether the delivery address for order 51870 can still be changed. What is the new address?
The previous package was damaged. I’d like a goodwill gesture.
QLOAI’m passing your request to Camille, along with your history and the photos of the package.
CCamille · customer service joined the conversation
Your visitors can speak too.
If you wish, the voice experience can be enabled on your site. Your visitors ask their question out loud; the agent answers aloud and can hand off to your team when the situation calls for it. Nothing is imposed: voice complements the written exchange, it doesn’t replace it.
See how QLOA would handle your customers’ requests.
Sales advice, support, sensitive situations: explore what a conversational agent built around your expertise and your rules can do.