WhatsApp AI assistant

Your expertise, right inside WhatsApp.

Your customers ask questions in their own words. QLOA understands their needs, advises them from your knowledge and supports their requests, with your teams when needed.

Book a demo See QLOA in action

A new touchpoint

Much more than a messaging channel.

One customer is torn between two products. Another is looking for their delivery. A third asks for an advisor. In WhatsApp, QLOA adapts the rest of the conversation to each of these needs, based on the connections you’ve enabled.

01 / 03

Advise before the purchase.

Understand the needs expressed, recommend relevant products and help your customers make their choice.

02 / 03

Support requests.

Answer questions about your products, services or orders, using your company’s information.

03 / 03

Hand off at the right time.

Identify situations that need human intervention and make it easier for your teams to take over.

What size pan for 4 people?

The 28 cm is ideal for 4.

Where is my order?

Shipped this morning, delivery Thursday.

My dish arrived broken.

I’m passing your case to Camille.

A gift for a baking enthusiast?

An enameled cast-iron mold is always a hit.

Do you deliver to Belgium?

Yes, in 3 to 5 business days.

Does this saucepan work on induction?

Yes, the whole stainless steel range is compatible.

I’d like 40 gift boxes for my company.

Julien from the business team is taking over.

Does the warranty cover the enamel?

Yes, 10 years across the whole range.

What’s the difference between the two Dutch ovens?

The 24 cm serves 4, the 28 cm serves 6.

I was charged twice.

I’m passing this to our payments team.

Can I change the delivery address?

Yes, the order hasn’t left yet.

A knife for beginners?

The 20 cm chef’s knife, the most versatile.

I’d like to talk to someone.

Of course, an advisor will reply to you here.

My promo code isn’t working.

It applies from €60 spent.

An idea for a housewarming?

Three gift boxes around €50, shall I show you?

How do I return an item?

Here’s how, in three steps.

I’m not satisfied with the service.

I’ll connect you with an advisor.

Is this stockpot dishwasher-safe?

Yes, the coating is safe.

A new touchpoint

Much more than a messaging channel.

01 / 03

Advise before the purchase.

Understand the needs expressed, recommend relevant products and help your customers make their choice.

What size pan for 4 people?

The 28 cm is ideal for 4.

A gift for a baking enthusiast?

An enameled cast-iron mold is always a hit.

02 / 03

Support requests.

Answer questions about your products, services or orders, using your company’s information.

Where is my order?

Shipped this morning, delivery Thursday.

Do you deliver to Belgium?

Yes, in 3 to 5 business days.

03 / 03

Hand off at the right time.

Identify situations that need human intervention and make it easier for your teams to take over.

My dish arrived broken.

I’m passing your case to Camille.

I’d like 40 gift boxes for my company.

Julien from the business team is taking over.

Real conversations

Your customers speak naturally. QLOA knows how to support them.

Follow three conversations: what the customer writes, the information QLOA asks for, and the answer or handoff offered in WhatsApp.

Today

I’m looking for a gift for someone who loves to cook, but already has a lot of equipment. Budget around €70.6:02 pm

Happy to help. For someone who’s already well equipped, it’s best to aim for something they wouldn’t buy themselves. Flavors, a beautiful object or an experience?6:02 pm

Flavors, he loves trying new recipes.6:03 pm

Here are three ideas around €70, chosen for someone who’s already equipped:

World spices gift box€64

Fresh pasta workshop€72

Granite mortar€69

18:03

Today

I ordered yesterday, but I made a mistake in the delivery address.9:14 am

Let me check. Your order #48213 is being prepared and hasn’t shipped yet: the address can still be corrected. What’s the right address?9:14 am

12 rue des Lilas, 69003 Lyon9:15 am

Noted. Your correction request has been sent to our logistics team, with the new address. You’ll get the confirmation right here.9:15 am

Today

I received a damaged product and I’d like to find a solution.8:41 pm

I’m sorry for the inconvenience. Could you send me a photo of the product and its packaging?8:41 pm

20:42

Thank you. I’ve gathered your order, your photo and your request. I’m passing everything to an advisor, who will reply to you here.8:42 pm

Camille · customer service joined the conversation

Camille · customer serviceGood evening, I’m Camille. I have your case: we can send you the product again or refund you, whichever you prefer.8:44 pm

9:41

Demo Home onlinetyping…

A need, with no specific reference.

QLOA interprets the criteria, refines the need and guides the customer to a relevant selection.

A request that requires action.

QLOA identifies the request and guides the customer through the possible steps based on the information it can access.

A situation that needs a human.

QLOA gathers the useful information and makes it easy to pass the request to an advisor.

Real conversations

Your customers speak naturally. QLOA knows how to support them.

Follow three conversations: what the customer writes, the information QLOA asks for, and the answer or handoff offered in WhatsApp.

QLOA interprets the criteria, refines the need and guides the customer to a relevant selection.

QLOA identifies the request and guides the customer through the possible steps based on the information it can access.

QLOA gathers the useful information and makes it easy to pass the request to an advisor.

DHDemo Homeonline

I’m looking for a gift for someone who loves to cook, but already has a lot of equipment. Budget around €70.6:02 pm

Happy to help. For someone who’s already well equipped, it’s best to aim for something they wouldn’t buy themselves. Flavors, a beautiful object or an experience?6:02 pm

Flavors, he loves trying new recipes.6:03 pm

Here are three ideas around €70, chosen for someone who’s already equipped:

World spices gift box€64

Fresh pasta workshop€72

Granite mortar€69

18:03

I ordered yesterday, but I made a mistake in the delivery address.9:14 am

Let me check. Your order #48213 is being prepared and hasn’t shipped yet: the address can still be corrected. What’s the right address?9:14 am

12 rue des Lilas, 69003 Lyon9:15 am

Noted. Your correction request has been sent to our logistics team, with the new address. You’ll get the confirmation right here.9:15 am

I received a damaged product and I’d like to find a solution.8:41 pm

I’m sorry for the inconvenience. Could you send me a photo of the product and its packaging?8:41 pm

20:42

Thank you. I’ve gathered your order, your photo and your request. I’m passing everything to an advisor, who will reply to you here.8:42 pm

Camille · customer service joined the conversation

Camille · customer serviceGood evening, I’m Camille. I have your case: we can send you the product again or refund you, whichever you prefer.8:44 pm

Customer message

Can the cast-iron pan go in the oven? It’s for Saturday.

QLOA reply

Yes, up to 260 °C. Express delivery before Friday 1 pm.

QLOA intelligence

The right reply for every message.

QLOA doesn’t simply follow a predefined answer tree. It analyzes the request, draws on the knowledge available and adapts the rest of the conversation.

01Understand the situation.Interpret the intent, the context and the details the shopper provides. A vague request like “a gift for someone who likes to cook” becomes concrete criteria: use, budget, timing.02Draw on your knowledge.Rely on your catalog, product pages, services and procedures. The answer stays grounded in your content, with the exact information the customer needs to decide.03Choose the right next step.Answer, ask for clarification or route to your teams, depending on the nature of the request and the rules you define. When an action goes beyond its scope, QLOA hands off the conversation with its context.

On the business side

Your customers chat. Your teams stay in control.

Behind every WhatsApp conversation, QLOA provides a centralized environment to oversee conversations.

01All WhatsApp conversations
02The context of each conversation, summarized by QLOA
03A handoff to an advisor based on your hours and rulesThe agent gathers the context; your team takes over when it’s available.

On the business side

Your customers chat. Your teams stay in control.

Behind every WhatsApp conversation, QLOA provides a centralized environment to oversee conversations.

01All WhatsApp conversations
WhatsApp · 64To handle · 3Assigned to me · 2
- SC
  Sarah C.
  Item damaged on arrival
  Handed off to Camille
  1 min
- TB
  Thomas B.
  A gift for a cooking enthusiast?
  Assisted sale · €64
  6 min
- IK
  Inès K.
  Wrong address on my order
  Correction sent
  14 min
- JP
  Julien P.
  Can the cast-iron pan go in the oven?
  Resolved by QLOA
  27 min
02The context of each conversation, summarized by QLOA
QLOA summary· 4 messages, 1 photo
Gratin dish received cracked, photo of the packaging attached. Loyal customer (5 orders). Depending on your return policy, a replacement or a refund can be offered.
Prepare a replacementRefund

Let’s imagine what comes next

What if every WhatsApp conversation became a chance to advise better?

Book a demo See QLOA in action