Advise and help customers choose
Help your visitors clarify their need, compare alternatives, and identify the products that suit them.
Discover the platform
Your customers converse. Your teams steer.
QLOA brings together in a single platform an AI assistant for your customers, tools to run your business, and an intelligent workspace connected to your company’s data.
01 / Your customers’ experience
Intelligence that fits naturally into your site.
QLOA steps in at different points of the journey, without replacing the usual navigation. Your visitors can search for a product, ask a question, or request help from the interfaces they already know.
- A conversation that adapts to every request.
Available while visitors browse, the assistant understands intent, draws on your company’s knowledge, and guides your visitors to the right answer or action.
- Find products and content from the first words.
Accessible from the site’s search or with ⌘K / Ctrl+K, QLOA instantly displays results with prices, availability, and product previews. A more complex question can continue with the assistant.
- The essential answers, right on each product page.
Frequently asked questions, product information, and sourced answers, prepared and validated by your company. A free-text field lets visitors continue their conversation with QLOA.
- Every request is understood and routed from the first contact.
Visitors describe their need and share the relevant information. QLOA provides an answer when it can, or creates a qualified request for your teams.
20 interactive modules
A conversation can become a comparison tool, a cart, or a booking.
QLOA goes beyond text answers. Depending on the situation, it displays interfaces that let your customers compare, choose, configure, book, or track a request.
Explore the 20 modules20 interactive modules cover four major business needs.
Convert and simplify purchase
Give your customers the means to compare offers, calculate a price, or prepare their order.
Support and resolve
Simplify order tracking, complaint handling, and support requests.
Grow the customer relationship
Turn conversations into appointments, visits, sign-ups, and feedback.
An experience across multiple channels
Every channel, the same quality of answer.
The conversational experience isn’t limited to your website.
- Website
WhatsApp
Instagram
Messenger
QLOA can support conversations on the channels connected to your organization, while letting your teams find those conversations in a shared environment.
And voiceQLOA also offers voice interaction features, depending on the interfaces and configurations enabled.
An identifiable AIAnswers generated by artificial intelligence are flagged to users with the label “AI-generated answer” in the relevant interfaces.
The behind-the-scenes is as polished as the stage.
02 / Steering your business
QLOA guides your customers. Your teams steer.
Every conversation, every request, and every interaction contributes to how your business runs.
QLOA brings together the tools you need to centralize conversations, organize how they are handled, and track the indicators that matter to your teams.
- All your conversations. One interface.
Find conversations from your connected channels, with their context and history. Define the escalation rules and the situations that require human intervention.
- Every request can be tracked through to resolution.
View the tickets to handle, who owns them, their deadlines, and their progress. Organize their routing and review automated handling.
- Measure your activity. Understand what’s happening.
20+ business views and dashboards to track your interactions, your sales activity, and your operations.
E-commerce, support, CRM, AI agents, SEO, and visibility in AI answers: find the indicators suited to your needs.
- Track journeys
beyond conversations.Follow your site’s activity, the most viewed pages, and browsing journeys.
Live views, hot pages, and heatmaps help identify areas of interest and points of friction.
A platform that adapts to your organization
Every team finds the tools for its job.
Customer service, sales, marketing, or operations: QLOA brings together different business tools to organize your teams’ work and make use of your company’s information.
- Specialized agents, organized and controlled.
Configure agents, their skills, and their routing. Manage the knowledge they use, test their behavior, and define the guardrails that frame their actions.
- Information and operations in one place.
Find parcel tracking, customer reviews, points of sale, and the information in your synced product catalog.
- A structured view of your contacts and your sales opportunities.
Organize your contacts and companies, follow the stages of your pipeline, and use lead scoring to identify the prospects to prioritize.
- Turn on the tools that match your business.
Appointments, bookings, tenders, or social media management: QLOA offers complementary features suited to your organization’s needs.
An AI proposal, a decision by your teams.
03 / Your AI workspace
Query your data. Create with AI. Work as a team.
QLOA isn’t limited to interactions with your customers.
The Workspace puts artificial intelligence at your employees’ disposal, in an environment connected to your organization’s data and tools.
- An AI that knows your company’s context.
Query your documents, tickets, and CRM data, with the assistant or a specialized agent.
- Ideas become documents and tools.
In the QLOA Canvas, prepare documents, dashboards, analyses, or interactive mini-apps.
You can review, edit, version, and export the results of your work.
- The work you do doesn’t get lost in conversations.
Find the history of your conversations, your creations, and the information kept in the organization’s memory.
Learning mechanisms let you build on validated knowledge and practices.
- AI proposes. You approve sensitive actions.
When a binding operation must be carried out in a connected tool, QLOA asks for confirmation before executing it.
AI proposes. You approve sensitive actions.
What ties it all together
Your environment stays yours. QLOA fits into it.
QLOA’s value also rests on its ability to use your company’s information, while respecting your access and security rules.
IntegrationsConnections to use your data and act in your tools.
80+ listed services, complemented by APIs, webhooks, and import or migration tools.Shopify · PrestaShop · WooCommerce · HubSpot · Zendesk→
Security & sovereigntyControlled access. Supervised AI agents.
Built in France, QLOA provides security mechanisms to organize access, protect information, and control actions.Roles and permissions · Authentication · SSO · Audit log→
QLOA, in your company
Discover QLOA through your own use cases.
A smarter experience for your customers. Tools to organize and run your business. An AI workspace for your teams.
Find out how these capabilities can fit into your environment and address your challenges.