Book a demo
Security & sovereignty

A French publisher. Protected data. AI agents under control.

QLOA is published in France.Hosting, processing location, access rights and agent rules: each point is specified in your deployment and your contractual commitments, to meet your sovereignty and data protection requirements under the GDPR.

Discover our approach to securityBook a demo

Your technology has an origin. Your data, an address.

Technology published in France

QLOA is a solution published by a French company.

Hosting with OVHcloud in France is a concrete reference point. The scope of the data stored or processed, and the providers involved, are specified in the technical and contractual commitments specific to your deployment.

This approach makes it possible to address, in concrete terms, companies’ requirements for data location, confidentiality and control over their technology providers.

  1. 01A French publisher

    A French company to develop your project, support your rollout and address your business challenges.

  2. 02An identified hosting provider

    A hosting infrastructure whose location and scope can be documented.

  3. 03Processing under control

    Attention paid to data flows, technical providers and the permissions tied to the services used.

Permission management

Each user has the access that matches their responsibilities.

QLOA lets you organize employee permissions according to their roles and missions.

Security settings cover permissions, authentication and integration mechanisms with compatible identity systems.

  1. 01Roles and permissions

    Define who can view, edit or administer the different functions.

  2. 02Authentication

    Control access to the platform and the management of user accounts.

  3. 03SSO & SCIM

    Find the connection and provisioning settings intended for compatible environments.

Access and securityRoles and permissions
  • 4users
  • 4active
  • 0invitations
  • 4/4with 2FA configured

Roles

  • AdminFull access to the organization, billing and permissions.System
  • ManagerManages teams, AI agents and customer handling.System
  • AgentHandles the conversations, tickets and contacts assigned to them.System
  • ViewerCan view without changing anything.System
SSO & SCIMSingle sign-onConnection settingsProvisioningAccount creation and removal
Behavior control

Define what your AI agents can say, do or pass on.

A routine question, a sensitive request and a binding decision should not receive the same treatment.

QLOA lets you define rules by request category, severity and the missions of your agents.

  1. 01Governing answers

    Apply specific instructions to topics that call for caution.

    RuleDeclared allergiesInject an instruction
  2. 02Blocking certain behaviors

    Define the situations in which an answer or an action must not be allowed.

    RuleMedical questionsBlock and redirect
  3. 03Triggering a human handoff

    Provide for human intervention when the request goes beyond the scope given to the agent.

    RulePregnancy and breastfeedingHand off to an advisor
AI and knowledgeGuardrails

RuleSeverity

  • Pregnancy and breastfeedingAll agents · Sensitive audienceModerate
  • Medical questionsAll agents · MedicalHigh
  • Cancellation after shippingQLOA Shop advisor · OrderModerate
  • Refund > €100QLOA Shop advisor · PaymentHigh
  • Declared allergiesAll agents · AllergiesHigh
Check before deploying

Test the guardrails before applying them to conversations.

QLOA has a space where you can submit sample messages to the configured rules.

Check the results, review the expected behaviors and adjust the rules before activating them.

Test a messageDraft rules · not applied to conversations
Test the message
  1. Case 01Authorized request

    No rule triggered. The agent responds normally.

  2. Case 02Guardrailed answer

    “Declared allergies” rule: a caution instruction is added to the answer.

  3. Case 03Human handoff

    “Pregnancy and breastfeeding” rule: the request is passed to an advisor.

  1. Case 01What are your delivery times to Switzerland?Authorized request

    No rule triggered. The agent responds normally.

  2. Case 02I’m allergic to tree nuts. Is this cream right for me?Guardrailed answer

    “Declared allergies” rule: a caution instruction is added to the answer.

  3. Case 03I’m pregnant. Can I use the retinol serum?Human handoff

    “Pregnancy and breastfeeding” rule: the request is passed to an advisor.

Demo: an authorized request, a guardrailed answer and a situation requiring a human handoff.

Controlled autonomy

AI can propose an action. You define the conditions for carrying it out.

Changing an order, acting on customer data or triggering a business operation calls for more precautions than a simple informational answer.

QLOA provides authorization, confirmation and human handoff mechanisms, depending on the features and tools involved.

  1. Authorization
  2. Confirmation
  3. Human handoff

The decision stays with your organization.

Information protection

Govern the use of data and keep visibility over operations.

Security also concerns the information that QLOA and its users can access.

The platform provides dedicated spaces for privacy, action tracking and protection against certain unwanted uses.

Audit logAdministrative events
  1. Claire A.“Manager” role assigned to Julie R.
  2. Claire A.“Medical questions” rule: severity raised to high
  3. Hugo D.Zendesk connection saved
  4. System38 requests blocked by spam protection
  5. Claire A.Record of processing activities updated
  • Privacy

    Document data processing and the applicable rules.

  • Audit log

    Have a space to review the recorded administrative events.

  • Spam protection

    Configure the available restrictions and controls against abusive requests.

AI suited to your requirements

Discover how QLOA governs your data, your access and your AI agents.

Hosting, permissions, guardrails, action control and oversight: let’s look together at the security conditions suited to your organization.

Book a personalized demoDiscover the QLOA guardrails