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Knowledge base

What your AI agents know about your company must stay under your control.

Connect your company’s documents, procedures and web sources. Choose what can be published, for whom, and how your agents access it.Your answers draw on the knowledge you make available.

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An orange train runs along a platform

Connect the information your company already uses.

See integrations

QLOA brings these different sources together in an organized document environment, without requiring your teams to manually rebuild all their information.

  1. 01Document library

    Import, sort and find your documents, including those tied to your organization’s files.

  2. 02Web sources and DMS

    Connect compatible sources, define their scope and manage their synchronization.

  3. 03Visual content

    Find and search indexed visual resources with Vision RAG features.

  • Documents
  • Website
  • DMS
  • Images
LibraryDocumentsSourcesVisuals
General terms of sale 2026.pdfLegalIndexed
Return procedure.docxCustomer serviceIndexed
Trade price list.xlsxSalesIndexed
Case file · Atelier MorelClient files4 documents
Safety sheet · Dôme lamp.pdfProductsIndexing in progress
Website · maison-demo.frScope: /help, /productsDaily · 2 hours ago
SharePoint · Quality proceduresScope: Quality folderWeekly · Monday
Google Drive · SalesScope: 2026 offersDaily · 5 h ago
brass table lampVision RAG
02 / 05Usable information

Connecting a source isn’t enough. You need to check what the AI can actually use.

A document can be imported without being indexed yet. A source can be connected without its latest synchronization having succeeded.

QLOA lets you track these different steps to identify available content, any errors and the operations required.

Three checkpoints
01
Connection

Check the source’s availability and permissions.

SharePoint · Quality procedures

Connected · permissions verified
02
Synchronization

Track collection and its results.

Website · 214 pages

212 pages collected · 2 errors to fix
03
Indexing

Identify which content is actually prepared for search.

Installation guide v4.pdf

Imported · indexing in progress
People cross a square bathed in light

Your validated knowledge, at the heart of QLOA’s answers.

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A question keeps coming back unanswered? Your team turns it into a knowledge request, assigns it to the right person, then validates the version to publish. The repository gains an answer the agents can rely on.

  1. 01Identify the need
  2. 02Qualify
  3. 03Write
  4. 04Validate
  5. 05Distribute

A recurring question, a procedure to document or a missing piece of information gives rise to a knowledge request.

The Knowledge Management lead reviews the request, defines its scope and organizes how it is handled.

A qualified colleague produces the expected knowledge.

A manager checks the content and approves its publication.

The validated version joins the organization’s knowledge repository.

Request DC-0142Returns on business ordersNew requestQualifiedDraftingApprovedPublished
OriginQuestion asked 23 times this monthKM leadHélène D.Scope: business orders · France DraftingMarc L. · sales teamValidationApproved by Claire A.
Content

Version 1 published in the repository

Each request can be tracked by its progress status, from creation to distribution.

03 / 05One piece of knowledge, one distribution framework

Validated information shouldn’t be distributed indiscriminately.

Not all knowledge is meant to be used by the same people, or in the same contexts.

QLOA keeps the versions and audiences associated with published knowledge. Configuration spaces let you track their availability in document search mechanisms.

  1. 01Identified versions

    Find published knowledge and its associated versions.

  2. 02Defined audiences

    Distinguish information meant for the whole organization from information with more restricted access.

  3. 03Tracked distribution

    See the publication status and availability of knowledge in the repository.

01Identified versions

Find published knowledge and its associated versions.

02Defined audiences

Distinguish information meant for the whole organization from information with more restricted access.

03Tracked distribution

See the publication status and availability of knowledge in the repository.

04 / 05Knowledge & RAG

AI answers can draw on your document sources.

Understanding a question isn’t enough. To give a relevant answer, the AI must also have the information it needs.

QLOA combines document search, published knowledge and information accessible in the organization’s environment.

Search tools let you find the available content and, depending on the mode used, view the references that contributed to the result.

M
Marc L.QLOA Workspace · sales team

Can a business customer return their order?

  1. Searching the available documents.12 documents consulted
  2. Using published knowledge.Knowledge · Business returns · v1
  3. Applying the relevant distribution scopes.Audience: sales team
  4. Consulting the available sources and references.2 references
  5. Using document data in the QLOA Workspace.QLOA Workspace
Answer

12

1General terms of sale 2026.pdf · p. 42Returns on business orders · v1
05 / 05Knowledge that grows with your organization

Turn lessons learned into reusable knowledge.

Useful information can also come from the field:

  • An improved procedure.
  • A problem solved.
  • A lesson learned on an assignment.

QLOA has a lessons-learned process to collect these insights, submit them to the relevant managers and capitalize on the validated content.

Collect lessonsSubmit to the relevant managersCapitalize on validated content

The goal: let the company find and reuse the knowledge gained over the course of its work.

Your expertise, in QLOA

Give your AI agents access to the knowledge your company masters.

Source connection, content validation, distribution and document search: see how QLOA can structure your organization’s knowledge.

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