01Before enrollment
“Does this course match my level?”
Direct people to the validated program and prerequisites.
Training starts well before the first class.
A program to choose, a prerequisite to check, a question the day before a session: for a training provider, support shouldn’t depend on office hours.
- Customer
- Nacarat
- Industry
- Professional training
- Channel
- Website
- Features
- Conversational agent, Knowledge base, Inbox
“Does this course
02Before the session
“My course starts tomorrow. Where should I go?”
Find the information given to the person, or hand off if it’s missing.
03After the session
“Where can I find my certificate?”
Guide people to the applicable procedure, without exposing any personal document.
In the conversation
The experiences put in place.
Your project
Let’s write your next customer story.
Let’s talk about your journeys, your tools and your goals.