01The challenge
The phone rings at the height of the rush.
Reservations, allergens, group menus, private hire: questions often arrive during service, when no one can answer.
Every missed call was a table or an event lost.
An answer at any hour, even in the middle of service.
How a Paris restaurant handles its reservations and menu questions without picking up the phone.
- Customer
- La Belle Maison
- Industry
- Restaurants
- Channels
- Website, WhatsApp and Instagram
- Features
- Conversational agent, Interactive experiences, Inbox
Results
+12%average order value
24/7reservations possible
0missed calls during service
02The solution
A maître d’ available at any hour.
QLOA answers questions about the menu and opening hours, takes reservations and collects private-hire requests.
It also suggests set menus and pairings that fit, right when the customer is planning their visit.
03The results
A full dining room, a focused team.
Reservations and questions are handled at any hour, without interrupting service.
Suggestions made before the visit raise the average order value.
“Reservations and menu questions get an answer at any hour, even in the middle of service.”
LBManagerLa Belle Maison
In the conversation
The experiences put in place.
Your project
Let’s write your next customer story.
Let’s talk about your journeys, your tools and your goals.