How a padel tournament platform absorbed player question peaks without growing its team.
Registrations, schedules, draws, rules: players ask the same questions, often in the evening and right before competitions.
A small team couldn’t answer everyone in time, and messages piled up.
QLOA draws on the information of each competition to answer instantly, on the website and on WhatsApp.
Special requests are passed to the team with full context, in the Inbox.
Most questions get their answer without human intervention, at any hour.
The team focuses on organizing tournaments and on the requests that deserve it.
“Players get their answer at midnight, the night before a tournament. Support can finally breathe.”
Let’s talk about your journeys, your tools and your goals.
